Pain is often under-recognised in people who cannot easily tell us about it. This course helps care staff notice non-verbal signs of pain, use a simple, structured way to observe and score pain, and record what they see consistently.
It also covers how and when to escalate, and how medicines fit into a wider approach to comfort. Led by an MPharm-qualified trainer.
Who it's for
Built for your senior team
Senior carers
The staff who deliver and oversee care day to day — and set the standard everyone else on the rota follows.
Team leaders
Responsible for safe, compliant practice on every shift — including the shifts they don't work themselves.
Managers and leads
Accountable for the systems behind safe care — and for the evidence that shows those systems work when an inspector asks.
What you'll cover
What this course covers
Pain is often under-recognised in people who cannot easily tell us about it.
This course helps care staff notice non-verbal signs of pain, use a simple, structured way to observe and score pain, and record what they see consistently.
It also covers how and when to escalate, and how medicines fit into a wider approach to comfort.
Led by an MPharm-qualified trainer.
These themes are drawn from the published course description — not a fixed, lesson-by-lesson syllabus. We confirm the exact content with you before your session.
CQC alignment
The quality statements this course supports
Supports your CQC evidence for Assessing Needs (E1) and Treating People as Individuals (C2) — helping staff recognise, record and respond to pain, including in residents who cannot say they are in pain.
E1 — Assessing needs“We maximise the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing and communication needs.”
C2 — Treating people as individuals“We treat people as individuals and make sure their care and support meets their needs.”
S8 — Medicines optimisation“We make sure that medicines and treatments are safe and meet people’s needs.”
E2 — Delivering evidence-based care and treatment“We plan and deliver people’s care and treatment with them.”
What you receive
The record of what each person can do
Every course returns the same paperwork the same week — a documented record that each person was assessed, not just that they attended:
Certificate of competence for every delegate, issued on the day
Competency record for every delegate, opened within 48 hours
Personal action plan each delegate keeps
CPD record entry for every delegate's own portfolio
Training summary report for the home, plus trainer credentials
When you are asked how you know your staff are competent, this is the answer.
Certificates arrive on the day. The rest — the signed register, the competency records, the CPD entries and the summary report — comes back to you in the same week. We chase the forms, not you.
What delegates say
From the training room
The tutor delivered the training in a clear, professional, and engaging manner. All topics were explained thoroughly, with practical examples that made the learning easy to understand and apply. I would strongly recommend this trainer and training provider to others.
Care ProfessionalKent
Feedback from delegates trained by our founder across care settings in London and Kent, prior to establishing Life Care Training (2025–2026).
Keep building competence
Related courses
Build a complete training programme for your team — pair this course with the ones your staff take alongside it.
Tell us about your team and we'll put together a tailored plan for this course — dates, pricing and CQC mapping included. One flat fee for up to 15 delegates, no per-head pricing. A named person replies within one working day.
